Why Lawyer–Client Communication Fails — And How to Fix It

The Communication Gap

Clients often feel anxious and uninformed, while lawyers are overwhelmed by constant inquiries. This mismatch leads to dissatisfaction and even malpractice complaints.

Common Pitfalls

• Over-reliance on WhatsApp: Messages get buried, and professional boundaries are blurred.
• Uncoordinated Updates: Juniors might give different info than seniors.
• Missed Calls: Being in court means missing critical calls, frustrating clients.

The Solution: Dedicated Client Portals

Platforms like LawConnect by Vakaalat solve this by providing a secure channel for updates.

Benefits of a Portal

• Automated Updates: Clients are notified instantly when a hearing date changes.
• Centralized Chat: All case-related discussions happen in one secure place.
• Transparency: Clients can see the work being done, building trust.

Fix your communication workflow today with LawConnect.